A.Pre-sale service

1.24 hours phone, email, trade manager online services;
1.supply the detailed project report,detailed general drawing(CAD), detailed flow process design,detailed layout factory drawing for you until meet your requirement;
3.welcome to our paper making machine factory and paper mill factory to have a look and check;
4.tell you all the necessary cost when set up a paper mill factory;
5.answer you all the questions within 24hours;
6.send you various quality paper samples made by our paper machine for free;
7.supply turn key-project service.

B.On-purchase service: 

1.accompany you to check all the equipment made by us, and help you to make the plan of installation;
2.supply paper machine assembly drawing, the foundation and foundation load diagram, transmission diagram, formal installation drawing, use and installation instructions and a full set of technical data after signing the contract.

C.After-sales service:
1.delivery the machine as soon as possible according to your requirement, within 45 days;
2.send rich practiced experience engineers to you to install and test the machine and train your worker for free;
3.give you one year guarantee time after the machine can run well;
4.After one year,we can guide and help you to maintain the machines;
5.every 2 years,we can help to overhaul the complete machines for free; 
6.send you spare part in lower price.

FAQ

1.Why we choose your company?

(1)more than 30 years experience of manufacture paper machine and pulp making machine;

(2)professional engineer team ensure latest and best design;

(3)professional project manager ensure perfect service for whole procedure,such as quotation preparation,arrange shipment,customs clearance;

2.How to visit your factory and what is visiting schedule?

(1)Our company located in ZHENGZHOU city, HeNan province,

From Beijing to our city,it will take 1.5hours by flight or 3 hours by high speed train;

From Guangzhou to our city,it will take 2 hours and 20minutes by flight or 6.5hours by high speed train;

From Shanghai to our city,it will take 2hours by flight or 7hours by high speed train;

(2)after you confirm visiting plan,please inform us,we will arrange picking up and also booking hotel for you;

(3)welcome to visit our factory,you can check our factory facility,machine manufacturing ability,machine quality,we will also show you same working machine,you can check working performance and get necessary information of whole project,this can help you know well about this project;

3.How about technical service?

(1)we will send engineer to check your land condition and make precise design of whole factory;

(2)we will send engineers to make installation for you. After installation, they will teach your workers how to operation, maintain machine and also how to make paper;

(3)if you need, we can also keep some engineer working for you until you completely know well about machine, but the salary is paid by you;

4.what document we provide?

(1)complete set drawing of whole machine;

(2)detail manual for operation and maintain in English;

(3)commercial invoice, packing list, Bill of lading, CE certificate, CIQ certificate, SONCAP certificate etc, we can prepare different kind of document according to special requirement;

5.Payment terms

(1)30% T/T within 7days after sign contract; 

(2)70% T/T before shipment ; 

(3)100% L/C is also acceptable ; 

(4) The payment way can be negotiated.